You are reading the privacy statement of Softener Sense, an independent publisher of plain answers on water softeners. We are not a dealer, manufacturer or plumber, and we have no affiliation with any brand. This page explains what data we collect when you visit softenersense.com, why we collect it and what rights you have.
Important notice
A general template, not legal advice
This privacy statement is a general template. It is written for information purposes and is not legal advice. Privacy rules differ from state to state in the US, and other countries apply their own laws, such as the GDPR in the EU and EEA. If you run a website yourself, ask a qualified legal professional to review a policy like this before you publish it.
Your information
Which data we collect
When you visit our site, some data is collected automatically. That usually includes your IP address, the type of browser and device you use, which pages you open and how long you stay on them. This is routine technical information that almost every website records.
If you contact us by email, we process the details you send us: your email address, your name if you share it, and the content of your message. We do not ask for more than we need to answer your question.
Our free calculators, such as the sizing tool, work with numbers you enter yourself, like hardness in grains per gallon and household size. This template does not assume that calculator entries are stored or tied to you as a person.
Why we use it
Purposes of processing
We use the data we collect for a small number of clear purposes: to keep the website running and secure, to understand which articles and tools readers find useful, to improve our content, and to answer messages you send us.
We do not sell your personal data. We do not use your information to push you toward buying a water softener, because we do not sell water softeners.
The legal ground
Legal basis for processing
Where the law requires a stated legal basis, we process data on one or more of the following grounds: your consent, for example when you accept cookies; our legitimate interest in running a secure and useful website; and, where relevant, legal obligations we must meet.
The exact basis depends on where you live and which data protection law applies to you.
How long we keep it
Retention period
We keep personal data no longer than necessary for the purpose it was collected for. Contact emails are kept long enough to handle your question and any follow-up. Technical and analytics data is kept only as long as needed for security and site improvement.
Because retention periods depend on the tools and legal requirements that apply, this template does not name fixed periods. When we define concrete periods, they will be stated here.
You are in charge
Your rights
Depending on the law that applies to you, you may have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to processing, and to receive a copy of your data in a portable format. You may also have the right to withdraw consent you gave earlier, for example for cookies.
To use any of these rights, email us at [email protected]. We will respond within the timeframe the applicable law sets.
Small files
Cookies
Cookies are small text files a website stores on your device. We may use functional cookies that keep the site working, and analytics cookies that show us, in aggregate, which pages are read. Where the law requires it, we ask your consent before placing non-essential cookies.
You can delete or block cookies at any time through your browser settings. The site will still work if you refuse non-essential cookies, though some features may behave differently.
Keeping it safe
Security and sharing
We take reasonable technical and organizational measures to protect the data we process, such as encrypted connections. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
We do not share personal data with third parties except where needed to run the site or where the law requires it. This template does not name specific service providers; any concrete processors will be listed here once defined.
Talk to us
Contact
Questions about this privacy statement or about your data? Email us at [email protected]. We read every message and reply in plain language.
This statement may be updated from time to time. The version on this page is the current one, and material changes will be made visible here.